HopeVoyage Service Terms

Overview

Welcome to HopeVoyage! In this text, "we", "our", and "this service" all refer to HopeVoyage. HopeVoyage operates this store and website, including all related information, content, functions, tools, products and services, with the aim of providing you with a carefully selected shopping experience (hereinafter referred to as "service"). HopeVoyage is supported by Shopify, enabling us to provide the aforementioned service.

The following terms and conditions, together with any policies mentioned therein (collectively referred to as "service terms" or "terms"), will describe your rights and obligations when using the service.

Please carefully read the service terms as they contain important information regarding your legal rights and cover warranty disclaimers and liability limitations, among others.

By accessing, interacting with or using our service, you indicate your agreement to be bound by these service terms and our privacy policy [link]. If you do not agree to the service terms or privacy policy, please do not use or access our service.

Section 1 Access and Account

1.1 Eligibility

By agreeing to these service terms, you declare that you have reached the legal age of majority in the state or province where you reside and have authorized us to allow your minor dependents to use the service on the devices you own, purchase or manage.

1.2 Information Provision

To use this service, including accessing or browsing our online store and purchasing any products or services offered by us, you may need to provide certain information, such as your email address, billing, payment and delivery information. You warrant and confirm that all the information you provide in our store is accurate, up-to-date and complete, and that you have all the rights necessary to provide such information.

1.3 Account Security

You are solely responsible for maintaining the security of your account login credentials and all activities on your account. You may not transfer, sell, transfer or authorize your account to any other person.

1.4 Account Limitations

We reserve the right to refuse service, terminate accounts, cancel orders or restrict access to the service at our discretion.

Section 2 Our Products

2.1 Display and Description

We have made our best efforts to accurately display our products and services on the online store. Please note that due to the different types of devices you use to access the store, the color or appearance of the goods may differ from what you see on the screen.

2.2 No Warranty of Consistency

We do not guarantee that the appearance or quality of the goods or services you purchase will meet your expectations or be exactly the same as the content displayed or presented on our online store.

2.3 Product Changes

All product descriptions may be changed at our discretion at any time without prior notice. We reserve the right to terminate any product and may limit the quantity of any product available to individuals, specific regions or jurisdictions based on specific circumstances.

2.4 Special Note on Medical Information Services

The medical information services, consultation support and other services included in this service are only information consultation and connection services and do not constitute medical diagnosis and treatment services. Specific agreements can be found in Section 11 "Special Terms for Medical Information Services".

Section 3 Orders, Prices and Payment

3.1 Order Acceptance

After you submit an order, we may review it. We reserve the right to cancel or limit the order if we find errors in the price, product information, insufficient inventory, fraud or violation of these service terms.

3.2 Prices and Fees

The prices of goods or services are subject to the display on the settlement page. Unless otherwise stated, the prices may not include shipping fees, taxes, tariffs or other additional charges.

3.3 Payment

You must complete the payment through the payment methods provided by us. You guarantee the authenticity and validity of the payment information and authorize us or third-party payment service providers to collect the relevant funds.

3.4 Refund

Unless otherwise stipulated by applicable laws or in the special terms of the 11th section regarding medical information integration services, the refund policy shall be based on the return and exchange policy we have publicly announced and the refund rules in the special terms of the 11th section regarding medical information integration services.

Section 4 Intellectual Property Rights

4.1 Ownership

All contents in this service, including trademarks, logos, text, images, graphics, software, data, page designs, etc., are the property of us or the corresponding rights holders.

4.2 Use Restrictions

Without our prior written permission, you shall not copy, modify, distribute, sell, lease, publicly display or create derivative works based on the content of this service.

Section 5 User Content and Behavior

5.1 User Content

The comments, feedback, suggestions or other content you submit grant us a non-exclusive, free, and transferable right to use it so that we can provide and improve the service.

5.2 Prohibited Behaviors

You shall not:

(a) Use the service for any illegal or unauthorized purposes;

(b) Submit false, misleading, infringing or illegal information;

(c) Interfere with or damage the service and its servers, network;

(d) Copy, resell or use the service for commercial competition.

Section 6 Third-Party Links and Tools

This service may contain third-party links or tools. We do not guarantee the accuracy, legality, quality of the content, products or services of third parties. Your use of third-party links or tools should be independently judged and the risks borne by you.

Section 7 Disclaimer and Liability Limitation

7.1 Service Provided "As Is"

To the maximum extent permitted by applicable laws, we do not guarantee the uninterrupted, error-free, secure or suitable for specific purposes of the service.

7.2 Special Disclaimer for Medical Information Integration Services

For medical information integration services, the special disclaimer in Section 11 applies. Such services do not constitute medical advice, treatment plans or medical guarantees.

7.3 Liability Limitation

To the maximum extent permitted by applicable laws, we shall not be liable for any indirect, incidental, special, punitive or consequential damages; except as otherwise mandated by law, our total liability shall not exceed the amount you paid for the specific services that caused the dispute.

Section 8 Compensation

You agree to indemnify and hold us harmless from any claims, losses, liabilities, expenses (including reasonable attorney fees) arising from your violation of this service terms, providing false information or improper use of the service.

Section 9 Termination

9.1 We have the right to terminate or suspend your access to the service without notice when you violate this service terms or applicable laws.

9.2 After termination, the provisions of this service terms that are by nature binding remain in force.

Section 10 Privacy Protection

We highly value user privacy and the security of personal information. We will collect, use, store and protect your personal information in accordance with the [Link] User Privacy Policy. By using this service, you agree to have us handle your relevant information in accordance with the privacy policy.

Section 11 Special Terms for Medical Information Integration Services

When you use the domestic medical resource information integration, medical consultation support and other information services in this service, the following special terms shall apply. If there is any inconsistency between these terms and the general terms, the terms below shall prevail for such medical services.

11.1 General Provisions

11.1.1 These terms constitute a valid contract between you (hereinafter referred to as "User") and us (the medical information service provider, namely HopeVoyage), regarding domestic medical resource information integration, medical consultation support and other information services.

11.1.2 Please read all the contents of this clause carefully before using the service. Your act of submitting service requests and paying the information service fee constitutes your full understanding and consent to all the provisions of this clause.

11.2 Definition and Content of Services

11.2.1 We only provide information consultation and coordination services. We are not a medical institution and do not conduct any medical treatment activities. We do not participate in any medical service processes and do not bear any responsibility for any medical actions or treatment results.

11.2.2 All the fees we charge are information service fees, which only cover service costs such as information matching, process guidance, coordination, and multilingual assistance. They do not include any hospital medical fees, examination fees, medication fees, hospitalization fees, etc., which are related to medical services.

11.2.3 The service scope includes, but is not limited to:

(a) Information matching and recommendation of high-quality medical institutions, departments, and experts;

(b) Consultation and guidance on medical treatment procedures, materials, and precautions;

(c) Assistance in outpatient appointments, visit coordination, and multilingual translation support;

(d) Information services such as reference of treatment plans and consultation on cost ranges.

11.2.4 All medical decisions, treatment plans, and visit arrangements are made independently by the user and the receiving medical institution. We only provide information-based assistance.

11.3 Service Fees and Settlement

11.3.1 The specific service fees shall be based on the service plan confirmed by both parties. The fees are information service remuneration and are independent of the medical fees charged by the medical institution.

11.3.2 Users need to pay the information service fee according to the agreed method. The service will be initiated once the fee is received and the user provides complete and necessary information.

11.3.3 Refund rules:

(a) Before the service is officially initiated, users can apply for a full refund of the information service fee;

(b) If the service has been initiated but has not completed all the agreed contents, the corresponding fees will be deducted based on the completed service proportion, and the remaining part will be refunded;

(c) If the user cancels the visit, terminates the service halfway, or the service cannot continue due to reasons not attributable to us (such as changes in the medical institution's policies, changes in the number of available appointments, etc.), the information service fees already incurred will not be refunded.

11.4 Rights and Obligations of Both Parties

(1) User Rights and Obligations

11.4.1 Has the right to follow the progress of the service and obtain the agreed medical information coordination services.

11.4.2 Needs to provide us with true, complete, and valid identity information, health status, and visit requirements; any coordination failure or medical risks caused by false or incomplete information shall be borne by the user.

11.4.3 Needs to independently judge the medical treatment plans of the medical institution, make medical decisions independently, and bear all risks and responsibilities related to medical treatment.

11.4.4 Needs to abide by the rules and regulations of the receiving medical institution and cooperate with the normal medical treatment process.

(2) Our Rights and Obligations

11.4.5 Has the right to charge information service fees as agreed.

11.4.6 Needs to provide the public information of the medical institution truthfully within the service scope and coordinate the coordination of relevant medical resources.

11.4.7 Needs to strictly protect the user's personal information and health privacy and shall not disclose it to irrelevant third parties.

11.4.8 Does not interfere with the user's medical decision-making and does not make any promises or guarantees regarding the treatment effect or treatment outcome.

11.5 Disclaimer

11.5.1 All medical information provided by us is only for reference and information coordination, does not constitute any medical advice, treatment plans or medical guarantees, and cannot replace the professional diagnosis and treatment opinions of a practicing physician. The actual treatment plan, fees, and recovery time shall be based on professional medical assessment.

11.5.2 We are merely an information service provider and do not participate in any medical diagnosis or treatment activities. We do not bear any direct or indirect responsibility for any medical diagnosis, treatment outcomes, medical errors, or medical accidents of any medical institution.

11.5.3 There are individual differences in treatment effects, treatment cycles, and recovery situations. We do not make any guarantees regarding these aspects.

11.5.4 All consequences resulting from changes in the user's own health condition, medical decision-making errors, or failure to follow medical advice shall be borne by the user themselves.

11.5.5 If the service cannot be performed as agreed due to force majeure, changes in medical institution policies, or changes in medical resources, we shall not bear any liability for breach of contract. We will only be responsible for coordinating adjustments to the service plan or refunding the unexperienced portion of the service fee.

11.6 Privacy Protection

We highly value user privacy and personal information security. We will collect, use, store, and protect your personal information in accordance with the "User Privacy Policy". Your use of this service constitutes your consent to our processing of your relevant information in accordance with the privacy policy.

11.7 Agreement Amendment and Termination

11.7.1 We have the right to revise this clause based on business adjustments and regulatory updates. The updated clause will be公示 through official channels； continued use of the service constitutes acceptance of the updated content.

11.7.2 If either party seriously violates the provisions of this agreement， the other party has the right to terminate the service agreement and hold the other party accountable according to the agreed terms.

11.8 Dispute Resolution

Disputes arising from this service shall be resolved through friendly negotiation； if no resolution is reached， either party may file a lawsuit with the local court of our location.

Section 12 Agreement Amendment and Termination

12.1 We have the right to revise this service clause based on business adjustments and regulatory updates. The updated clause will be公示 through official channels； continued use of the service constitutes acceptance of the updated content.

12.2 If either party seriously violates the provisions of this service clause， the other party has the right to terminate the service agreement and hold the other party accountable according to the agreed terms.

Section 13 Applicable Law and Dispute Resolution

13.1 The formation， validity， interpretation， performance， and dispute resolution of this service clause shall be governed by the laws of the People's Republic of China (if applicable).

13.2 Disputes arising from this service shall be resolved through friendly negotiation； if no resolution is reached， either party may file a lawsuit with the local court of our location.

Section 14 Other Clauses

14.1 Separability

If any clause of this service clause is determined to be invalid or unenforceable， the remaining clauses shall remain valid.

14.2 Complete Agreement

This service clause and the policies mentioned herein constitute the complete agreement between the two parties regarding this service matter， replacing any previous oral or written agreements.

14.3 Not Giving Up Rights

The failure to exercise or delay in exercising any rights under this service clause shall not constitute a waiver of such rights.

14.4 Contact Information

If you have any questions about this service clause or the service， you can contact us through [contact information/email].